To the DeFeet Community,
We sincerely hope you and the ones you care about are healthy and as prepared as possible during this time. As a company, we are doing everything we can to maintain balance. Running a manufacturing facility requires skill and attention to detail, qualities our passionate staff always has on display. As all levels of commerce adapt, DeFeet is adjusting our manufacturing and order fulfillment processes.
Online shopping. For those ordering from defeet.com, we will continue to meet our customers' needs through our online business. Our remaining in-house team will be working in a safe and controlled environment to deliver DeFeet packages to your door safely and swiftly. We are preparing to introduce a new product line designed for health workers and medical professionals. This line includes models for everyone looking for stylish, all-day comfort with foot care health and skin benefits built-in. These items will only be available on defeet.com, and updates will be shared with our email and social media subscribers.
Custom Shop. DeFeet has always operated as a "micro-sockery," crafting small batch custom quality for our customers. That's what we will always do. Starting March 31st, however, we will suspend the manufacturing of custom orders. If your order was placed but had not gone to production, you have the option to maintain your position in line and go to manufacturing when we resume. We welcome any custom order inquiries. We will be processing digital artwork and moving orders through the approval process. When we return to knitting custom, those orders will move quickly.
Thank you for your support as we all navigate this uncharted landscape. We hope you will continue to ride your bikes and enjoy the outdoors to the fullest in DeFeet socks and accessories. We ride on, optimistic for the future, and full of gratitude for our community. We will move forward, guided by the core principles that have led us for the last 28 years.