When will my order ship?
We ask that you allow 1-2 business days for our team to pack & ship your full order. However, during special promotions and holidays this time may be increased. DeFeet offices are typically closed on major holidays and orders placed after 12 pm EST the day before the holiday will not ship until the next regular business day.
If you want to double-check on your order status, send us a note at email@example.com.
Where do your products ship from?
All orders will ship from our factory in Hildebran, North Carolina.
How much does shipping cost?
For US orders, we offer a few flat rate shipping methods, as well as free FedEx shipping within the United States for orders totaling $75.00 or more.
**Please note, FedEx will not deliver to PO boxes!**
- USPS First Class Mail: $6.00 (packages under 1 lb)
- FedEx One Rate: $6.00 (packages from 0 - 2.2 lbs) or $10.00 (for packages from 2.21 lbs to 2.6 lbs)
- FedEx Ground: $20.00 (packages from 2.61 lbs to 10 lbs)
- FedEx Ground - Large: $25.00 (packages from 10.1 lbs to 25 lbs)
For international orders, costs will vary based on location.
Due to the ongoing effects of the pandemic, extended times in transit may occur.
How long will it take for my order to arrive?
Orders will arrive in 2-10 business days for US orders, depending on the shipping service selected. International orders will arrive in 3 - 7 business days, depending on the shipping service selected. Once orders leave our warehouse, we do not have the ability to make changes. To double check ETA and shipping speeds to your location, reach out to our team at firstname.lastname@example.org.
Does DeFeet ship to APO/FPO/DPO Addresses?
Yes! We can ship to you using USPS. Use the “City” field to specify APO, FPO or DPO and the “State” dropdown to select Armed Forces (Americas/Europe/Pacific).