SPECIAL SHIPPING ANNOUNCEMENT:
The United States Postal Service is currently overwhelmed due to the increase in demand from online sales. Shipments are delayed and occasionally lost. Due to this circumstance, we must wait 30 days from the day of shipment before filing a claim and sending out a new package. Please choose FedEx as your shipping option if you need your package in a more timely manner. (Typically 2-5 days)
If you are experiencing a delay or lost package 30 days from the shipment date, please send us an email at firstname.lastname@example.org with your order number and any other pertinent information.
When will my order ship?
We ask that you allow 1-2 business days for our team to pack & ship your full order. However, during special promotions and holidays this time may be increased. DeFeet offices are typically closed on major holidays and orders placed after 12 pm EST the day before the holiday will not ship until the next regular business day.
If you want to double-check on your order status, send us a note at email@example.com.
Where do your products ship from?
All orders will ship from our factory in Hildebran, North Carolina.
How much does shipping cost?
For US orders, we offer a few flat rate shipping methods, as well as free FedEx shipping for orders totaling $75.00 or more.
- USPS First Class Mail: $6.00 (packages under 1 lb) (2-3 week delivery)
- FedEx One Rate: $6.00 (packages from 0 - 2.2 lbs) or $10.00 (for packages from 2.21 lbs to 2.6 lbs) (2-3 day delivery)
- FedEx Ground: $20.00 (packages from 2.61 lbs to 10 lbs)
- FedEx Ground - Large: $25.00 (packages from 10.1 lbs to 25 lbs)
For international orders, costs will vary based on location.
How long will it take for my order to arrive?
Orders will arrive in 2-10 business days for US orders, depending on the shipping service selected. International orders will arrive in 3 - 21 business days, depending on the shipping service selected. Be aware that your order is subject to duties and taxes based on the rules of your delivery country. DeFeet has no control over these charges. Please note, once orders leave our warehouse, we do not have the ability to make changes. To double check ETA and shipping speeds to your location, reach out to our team at firstname.lastname@example.org.
Does DeFeet ship to APO/FPO/DPO Addresses?
Yes! We can ship to you using USPS. Use the “City” field to specify APO, FPO or DPO and the “State” dropdown to select Armed Forces (Americas/Europe/Pacific).