Shipping policy

Shipping
DeFeet offers a variety of shipping options to fit your needs. Orders are shipped Monday through Friday from our warehouse in Hildebran, NC. Most orders will ship within 72 hours of being received. Please note that weather, peak shopping seasons, and shipping holidays can delay the shipment and delivery of your order. If you have any questions regarding shipping options, please contact us at support@defeet.com

If an item on your order is no longer available or no longer in stock, we will contact you as soon as possible with the option to substitute a different item or issue a refund for what is unavailable. If we do not receive a response from you within 72 hours, your order will be shipped and missing items will be refunded.

When will my order ship?

We ask that you allow 1-2 business days for our team to pack & ship your full order. However, during special promotions and holidays this time may be increased. DeFeet offices are typically closed on major holidays and orders placed after 12 pm EST the day before the holiday will not ship until the next regular business day.

If you want to double-check on your order status, send us a note at support@defeet.com.

Where do your products ship from?
All orders will ship from our factory in Hildebran, North Carolina.

How much does shipping cost?
For US orders, we offer a few flat rate shipping methods, as well as free shipping within the United States for orders totaling $100.00 or more.
**Please note, UPS will not deliver to PO boxes!**
  • USPS First Class Mail: $7.00 (packages under 1 lb) 
  • UPS Ground Flat Rate: $8.00 

For international orders, costs will vary based on location. We offer FedEx international Economy and Priority as shipping options, with duties/taxes prepaid at time of purchase.

Due to the ongoing effects of the pandemic, extended times in transit may occur. 

How long will it take for my order to arrive?
Orders will typically arrive in 2-10 business days for US orders, depending on the shipping service selected.  International orders will arrive in 3-7 business days, depending on the shipping service selected. Once orders leave our warehouse, we do not have the ability to make changes. To double check ETA and shipping speeds to your location, reach out to our team at support@defeet.com.

Does DeFeet ship to APO/FPO/DPO Addresses?
Yes! We can ship to you using USPS. Use the “City” field to specify APO, FPO or DPO and the “State” dropdown to select Armed Forces (Americas/Europe/Pacific).